PreparingTable 7 · 5 items
04:18 Platform
Counter, Orders & Kitchen
One live flow.
Counter, table QR, and pickup share one flow — from payment to the right station and final handoff.
Discuss your workflow Orders · Live service
NewTakeaway · 3 items
01:06 ReadyPickup · 12:30
The handoff problem
The order is clear — until it leaves the counter. Verbal changes, paper tickets, and separate screens leave three questions: Is it paid? Who owns it? Is it ready?
The operating loop
One connected order flow
One source record follows the work. Each step keeps its context.
- 01 Order Counter, table QR, or pickup
- 02 Confirm Exact price and payment evidence
- 03 Route Each line to its station
- 04 Prepare Kitchen owns preparation
- 05 Ready Front sees the same status
- 06 Handoff One completed order record
No re-entry between steps. Corrections keep the original evidence.
Order where the customer is
- Counter
- A fast entry screen for staff. Full menu, table identity, modifiers, and tenders on one surface.
- Table QR
- Every table gets a venue‑branded page. Table identity travels with the order — no table number re‑entry at the counter.
- Pickup
- Guests order ahead. The counter sees arrival time and hands off when ready.
Payment
- Exact price evidence
- Every line, modifier, and tender is priced and recorded before the order leaves the counter.
- Tender support
- Cash, card, contactless, and country‑gated terminal adapters. Tender evidence survives shift and close.
- No split‑brain totals
- The counter total is the system total. No reconciliation between the POS, the kitchen, and the shift report.
Kitchen routing and stations
- Station routing
- Each order line routes to its correct station: hot line, cold prep, bar, or pastry. No verbal handoff.
- Live tickets
- A shared, synced ticket queue that every station sees. New, preparing, and ready states update in real time.
- Multi‑station orders
- One order can span three stations. Each station sees only its lines. The front counter sees the whole order.
Exceptions that don't get lost
- Modifiers and notes
- One without mustard, oat milk, extra hot — captured once, visible everywhere.
- Void and refund
- A reversed line creates a documented void, not a missing ticket. Refunds reference the original tender.
- Allergens
- Flagged on the recipe, surfaced at order entry, and printed on the kitchen ticket.
A clear boundary
Scope
Included
Counter order entry, table QR ordering, payment evidence, station routing, kitchen ticket queue, preparation states, and exception handling at one test venue.
Not claimed in this scope
Third‑party delivery provider integration, native mobile apps, and multi‑location counter orchestration.
Bring your venue onto Perko.
Tell us about your business and we will get back to you.